How to request account deletion, service termination, and personal data deletion.
Effective April 30, 2026Updated April 30, 2026Contact Account deletion inquiries: [email protected]
You can request account deletion in the app; associated data is processed within 7 days unless legal retention applies.
Personal data without a legal retention duty is processed within 7 days after identity verification.
Shared household data may require review of other caregivers' rights.
How to Request Deletion
If you can sign in, use Settings > Data Management to start account deletion. After confirmation, associated data is processed within 7 days unless legal retention applies.
If you cannot access the app, send your registered email, deletion request, and identity-verification information to [email protected]. Web/email requests are processed within 7 days after verification unless legal retention applies.
If a caregiver or legal representative requests deletion of child information, additional authority verification may be required.
Data Deleted
Account information, session information, and social sign-in links
Household/child profiles, childcare records, statistics, reports, chat, and support inquiries
When in-app account deletion succeeds, service use is terminated and account-associated data is processed within 7 days except for legally retained data.
Minimum information required by law, dispute response, or abuse prevention may be stored separately for the required period.
Shared household data is processed after reviewing scope so it does not conflict with other caregivers' rights.