How to Request Deletion

• If you can sign in, use Settings > Data Management to start account deletion. After confirmation, account deletion and associated data erasure are completed immediately in that flow.
• If you cannot access the app, send your registered email, deletion request, and identity-verification information to [email protected]. Web/email requests are processed within 1 month after verification unless legal retention applies.
• If a caregiver or legal representative requests deletion of child information, additional authority verification may be required.

Data Deleted

• Account information, session information, and social sign-in links
• Household/child profiles, childcare records, statistics, reports, chat, and support inquiries
• Notification device tokens, installation identifiers, advertising consent status, and app settings

Timing and Exceptions

• When in-app account deletion succeeds, service use is terminated and account-associated data is erased in the same flow except for legally retained data.
• Minimum information required by law, dispute response, or abuse prevention may be stored separately for the required period.
• Shared household data is processed after reviewing scope so it does not conflict with other caregivers' rights.